Refund & Exchange Policy

At Gghritam, we are committed to delivering premium-quality A2 Gir Cow Ghee. Since our products are food items, we follow a No Return Policy for reasons of hygiene, food safety, and quality assurance.

No Return Policy

All purchases made from Gghritam are non-returnable.

Once an order has been delivered, it cannot be returned for reasons such as:

• Change of mind

• Personal preference

• Taste preference

• Incorrect order placed by the customer

• Any reason other than a damaged, defective, or incorrect product

We request customers to carefully review their order before completing the purchase.

Exchange Policy

We offer exchanges only in exceptional cases where:

• You receive a damaged product.

• You receive a leaking or tampered package.

• You receive the wrong product.

• The product is damaged during transit.

Exchange Window

Exchange requests must be raised within 48 hours of delivery. Requests received after this period may not be accepted.

Exchange Eligibility

To qualify for an exchange:

• The product must be unused and unopened.

• The original packaging, seal, labels, and invoice must be intact.

• Clear photos or an unboxing video showing the issue must be provided.

• The request must be submitted within the specified exchange period.

Non-Exchangeable Cases

Exchange requests will not be accepted for:

• Opened or partially used products.

• Products damaged due to improper storage or handling by the customer.

• Change of mind or personal preference.

• Incorrect shipping address provided by the customer.

• Requests made after the exchange window.

How to Request an Exchange

1. Contact our customer support within 48 hours of receiving your order.

2. Share your Order ID along with clear photos or an unboxing video of the product.

3. Mention the reason for the exchange.

4. Our team will review your request and respond within 2–3 business days.

5. If approved, we will arrange a replacement product at no additional cost.

Refund Policy

Refunds are provided only if a replacement is not possible due to product unavailability or other exceptional circumstances approved by Gghritam.

If a refund is approved:

• It will be processed to the original payment method.

• Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Exchange Approval

All exchange and refund requests are subject to verification by the Gghritam quality team. We reserve the right to reject requests that do not meet the above eligibility criteria.

Contact Us

For any exchange or refund-related assistance, please contact:

Gghritam

Email: info@gghritam.com

Phone: +91 90999 09453